Please read these terms and conditions carefully as these conditions incorporate the basis on which bookings for Monterno Stays are accepted. Failure to abide by these Terms and Conditions permits the owner or the manager to refuse entry, amend the rental or apply
additional charges and/or terminate the occupancy.
The tenancy is for the period stated in the confirmation letter and final receipt.
The accommodation is for the numbers of guest made on the reservation only.
Low Season – Up to 30 days prior to check in – $25 amendment fee (subject to availability on the same property). Mid or High Season – Amendments not accepted.
Booking Arrangements – The person accepting a booking shall be deemed to have accepted the booking conditions on behalf of all persons in the booking.
Our contactless check-in process will take the hassle out of waiting for a host to let you in your home – check in anytime after 4PM
Check out time is at 11AM. Late check out is subject to availability for an additional fee – 12hr notice is needed. As we dispatch our contract cleaners the morning of check out, there is no flexibility that allows for a later check out unless arranged by Guest and Host. A late check out fee will automatically be debited to the credit card of the guest for a late check out and the guest hereby authorises the manager to do so.
Our Firm Cancellation Policy which states that to receive a full refund, guests must cancel at least 30 days before check-in. Guest can also get a full refund within 48 hours of booking if the cancellation occurs at least 14 days before check-in. If they cancel between 7 and 30 days before check-in, the owner will be paid 100% for all nights.
Properties will have linen supplied in them. Most properties are serviced mid-week based on an 7 night or more stay. Should you require additional services please contact us prior to your arrival and we will be happy to arrange this for you
Please ensure that the property is left clean and tidy when vacating.
All furniture must be left in the same position as it was upon check in.
All damages, breakages or losses to the property, furniture and furnishings are to be reported to the manager by the guest immediately. Should you discover a default or breakage or maintenance/safety issue when you arrive, please advise one of our team or we will continue accordingly. When a guest registers or an invitee of a guest enters the premises, they are deemed to have agreed to be bound by these conditions. Guests and invitees are expected to behave in a manner, which is conducive to the safety, comfort and convenience of other guests within the property.
In the event that the property has been either damaged (whether such damage is willful or not) the manager without reference will enter a debit on the credit card of the guest and the guest hereby authorises the manager to do so. This is at the sole and absolute discretion of the manager and/or its servants or managers of Monterno Stays.
Owners or occupiers of any unit shall not mark, paint, drive nails or screws or the like into or otherwise damage or deface any structure that forms part of the common property.
Owners or occupiers of any unit shall not damage any lawn, garden, tree, shrub, plant or flower being part or situated upon common property.
All online bookings must be paid in full at time of booking. Payment must be received immediately to confirm the booking.
Payment of this deposit will indicate acceptance of these booking conditions.
Persons aged over 2 years will be charged a $20-$30 Extra Person rate for each person staying over 4-6. Subject to property.
The properties we manage are for residential accommodation only. Functions / parties of any sort are not permitted and penalties apply. Any type
of function, party, wedding or get-together will incur a fee of $5,000.
Any properties with smart locks with have generated codes that guests will receive via email prior to their check in.
The Manager/Owner takes no responsibility for personal property. This establishment or proprietor of the property shall not be liable to any guests or invitees for any loss, damage or destruction to the property or any personal property brought upon these premises by the said guest or invitee. Without limiting the foregoing, personal property shall include jewelry, money and other personal effects and motor vehicles parked on premises. Guests are strongly advice to seek their own travel insurance.
Owners or occupiers of any unit shall not create any noise to interfere with the peaceful enjoyment of owners or occupiers of any other unit or any person lawfully using common property. Owners and occupiers of all properties shall take all reasonable steps to ensure that their invitees do not behave in a manner likely to interfere with the peaceful enjoyment of occupiers of any other unit.
In the event the property is offered for sale the tenant agrees to allow the owner or manager reasonable access to inspect the property with prospective purchasers during reasonable hours by appointment.
Rates are subject to change at anytime prior to deposit being paid. Prices listed are in US Dollars. Any verbal quote given is an estimate only of price, which will be subject to a written invoice on confirmation of the reservation. The price of your stay cannot be guaranteed until deposit is received.
Properties are continuously being renovated, either in the same complex or nearby properties. This is beyond our control and neither the managers nor the owner can be held accountable for what another owner/developer does in their property. No responsibility will be taken for disturbances or inconvenience caused by these renovations.
Every effort is made to ensure that information displayed on this website is correct. Information and rates on the Monterno websites are subject to change without notice.
We accept bookings in good faith as managers and these bookings may be subject to change. We cannot be held responsible for circumstances beyond our control. That is, if the property is sold or withdrawn from the rental market; the property is altered in any way; or the owner wants the property for their own use; or any other bona fide reason.
Tariffs are subject to change without notice. Minimum night stays applies which varies amongst properties. No responsibility is accepted for errors and omissions contained on our web site and ensuing correspondence with respect to bookings and tariffs. We are careful not to misrepresent any rental property. Room numbers and/or complex or house locations are not guaranteed. We cannot be held responsible if the accommodation is unsatisfactory on arrival. No refund is given if you are unsatisfied with your accommodation. In certain circumstances, refunds will be given due to health and safety reasons. Satisfactory evidence in writing from a guest may be considered. This refund process may take between 6 to 8 weeks. A written refund application will need to be completed for consideration.
No guarantee is given that your money will be refunded.
All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 21. We have the right to refuse any booking, when the legal guardian over 21 cannot provide current photo ID if requested.